...please hold until it ceases to be important to you.

I had reason to call my new broadband provider yesterday. I was looking through my bank statement and there was a direct debit for far more than I expected.  I checked the previous month – same. Some mistake? Maybe I was mistaken so I got out the contract and looked for small print or hidden costs to my introductory offer. Nope, there was supposed to be 12 months of reduced fees and it was supposed to start 2 months ago.

There was nothing for it but to call them. That meant looking up online to find an ...

Nothing really to do with orthodontics for today’s post, just an out of the blue mention for an organisation that might be of interest to you.

It popped out of the blue when it came to my attention – as an orthodontic practice in Ireland, Swords Ortho has to comply with a wide variety of regulations (employment law, infection control, dental certification, fire safety compliance, general health and safety, waste management, X-ray equipment compliance, disability access, continuing professional development and so on).  

To help us stay on top of things, we have a small army of advisors and contractors who come and go behind the scenes ...

I replaced a removable brace for a guy yesterday, he’d lost his brace a couple of weeks ago.

Me: “What happened to the brace?”

He: “Well I went for a walk with my friend, and when I got home, the brace was missing.”

This was delivered with a completely straight face. So my advice is that there’s only two places in the universe that it should be:

1. Your mouth
2. Your brace box

Nowhere else.

The brace box should be marked with a name and phone number that can be used to get it back to you if it’s lost and recovered by someone else.

And a removable brace isn’t working when it’s removed.