Me: Ah, I see you have a bracket off on your front tooth. When did that happen?
Patient: I’m not sure, but it was a while ago.
OK, well if a bracket comes off you should call us and we’ll organise an appointment to fix it, I don’t want the teeth moving without the control of the brace, you don’t have to wait until the next appointment.
Well it came off at the last appointment.
You’re saying we let you leave with a bracket attached to the brace but not attached to the tooth?
Well, it broke later that day, the evening after I left.
So there has been no attachment on that tooth since your last visit?
Yeah, I thought that was supposed to happen.