This week we had a training day with Ashley Latter provided by Invisalign. We learnt all about how to create a memorable first impression with new patients and also creating good relationships with our existing patients. Here at Swords Ortho we feel we try our best to create a calm welcoming atmosphere to all our patients.
Ashley’s first step that he finds most important is building a rapport with potential patients. Our front of house team member Emma has the most important role in the practice, Emma welcomes each patient to the practice and she is also the first line of communication when patients call the practice.
On Tuesday we learnt all ...